From the healthcare.gov debacle to the Veterans Administration scandal to the bungled Ebola response, Americans have good reason to be pessimistic about the competence of government. But Harvard professor Steve Goldsmith, formerly both mayor of Indianapolis and deputy mayor of New York City, remains bullish about government’s ability to improve services, at least at the state and local level. His new book, The Responsive City, coauthored with Harvard colleague Susan Crawford, celebrates the potential of data analytics and technology to transform local government, provide better public services, and empower and engage citizens.
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