Forced Arbitration Is a Bad Deal

What are you really agreeing to when you select “I agree” on a click-through contract? Whether you know it or not, you’re often agreeing to waive a host of fundamental rights. Want to buy a new mobile device? Click on an agreement that says you won’t modify the software on it. Going to the dentist? Sign a contract waiving your right to leave negative reviews online.

While these contracts are unfair to customers in virtually any context, they’re particularly appalling when we’re talking about basic needs like Internet access. You shouldn’t have to waive your rights just to get online, but virtually every telecommunications provider includes a clause in its customer agreement forbidding you from exercising one of the most basic constitutional rights: the right to take them to court.

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