Big technology companies like Amazon, Facebook and Google aren't the only ones facing huge political concerns about using citizen data: So is Congress. Reports by congressional researchers over the last decade describe an outdated communication system that is struggling to address an overwhelming rise in citizen contact.
Every day, thousands of people contact their senators and representatives. Their intentions – protesting or supporting a politician or legislative proposal, seeking assistance with the federal bureaucracy or expressing their opinions about current affairs – vary as widely as their means of communication, which include phones, written letters, emails, in-person meetings, town halls, faxes and social media messages.
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