The Silicon Valley Economy Is Here. It's a Nightmare

Vane ssa Bain was less than a year into her gig as an Instacart shopper when the company announced it would no longer allow tipping on its app. Instacart instead began imposing a 10 percent “service fee” that replaced the previous default tip of 10 percent. The change had no impact on customers, who could be forgiven for assuming that the new fee would still go to the workers who shopped for their groceries and delivered them to their homes. “It was deceptive to customers,” Bain said. “They thought they were still tipping us, when instead it went to the company. It wasn’t being passed to us at all.” Read Full Article »