There’s been no shortage of hand-wringing this year as our nation grapples with COVID-19 and its ripple effects, many of which are not medical: the threat of a collapsed economy, government overreach, and increased seclusion along with its affiliated detriments have been concerns. At the epicenter of this worry has been the most vulnerable among us, including low-income Americans. Regarding increased seclusion, how might we mitigate the harms of isolation for those already more vulnerable? Many have advocated for increased access to technology via government subsidized Lifeline cellphones as an innovative way for the poor to remain connected. But is the antidote to isolation that simple?
I’m reminded of a recent experience I had volunteering at a local homeless shelter. To be friendly, I struck up a conversation with one of the residents, who shared with me unfounded confidence in the stability of his current romantic relationship. I challenged him a bit: "How do you know your relationship is as healthy as you think?" Immediately, his eyes glazed over and, wordlessly, he pulled his phone out and began scrolling absentmindedly. He ignored my presence and left my question hanging in the air, unanswered. It made him uncomfortable, so he dodged it — and his smartphone made it easy.
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