Amidst recent efforts by Congress to enact strict antitrust measures on just five technology companies, including Amazon, survey data from a new report challenges the narrative that consumers are unhappy with large online retailers and desire federal intervention.
The report, The Online Shopping Paradox, asked 1,012 consumers about their online shopping experience, the extent to which they use Amazon services, their satisfaction with those services, and whether they would agree with legislative and regulatory efforts to restrict Amazon’s online retail presence.
The empirical results of the online survey are telling.
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